Membership

[hethj7]

A few comments -

First, I would suggest making a link to support TMC much more visible as I don't see one anywhere on the main page.   Other sites I donate to I've never had to go through the store to actually donate.   

Second, I realized my membership expired today and went to renew and I can't add one to the cart because somewhere there must be a renewal invoice floating around out there.   I get the invoice system, but why limit people to only buy one membership?  Not that many would buy two, but why have the software not let me buy a membership tonight instead of giving the following error message?  "You are only allowed to purchase one of this product, and you have already done so."

I love the site, but have never had so much trouble trying to give someone money before as I do on TMC    Can someone get me hooked up so I can renew?

 

[Ronnie]

Let me get someone on this..

[Malibudude]

Good comments about the link to the store, see what can be changed to address that.  I renewed the expired subscription, apologize for the delay.  I'll get a support ticket in on this.

[hethj7]

Just put the paypal through.  Thanks for the assist!

[Malibudude]

18 hours ago, hethj7 said:

Just put the paypal through.  Thanks for the assist!

I'll be shipping tomorrow.

[MotoGPTy]

Same issue here.  I was going to PM someone but since my membership has expired my inbox is at 178%.  :-)  

[MalibuNation]

MotoGPTy, we'll get back to you  

Thanks!!

 

[WakeGirl]

1 hour ago, MotoGPTy said:

Same issue here.  I was going to PM someone but since my membership has expired my inbox is at 178%.  :-)  

I've generated a renewal invoice for you, I believe you can reach it from one of the sub-menus under the store menu.

[MotoGPTy]

I followed the link in the email and am paid up.  Thanks all!

[WakeGirl]

Thanks Moto.

Last week I made some adjustments to the renewal setup that the system goes through in generating a renewal invoice, but it may take some time for things to shake out. So anyone experiencing these issues can either contact one of us via pm, or post here & we'll take care of it.

[JeffK]

I think I need the invoice regenerated on my side as well.

[MalibuNation]

JeffK, thanks for pointing this out ... we'll be getting back to you soon!

[WakeGirl]

9 hours ago, JeffK said:

I think I need the invoice regenerated on my side as well.

Done deal.

[JeffK]

Got it!  Thanks!

[Bozboat]

I just realized my membership has expired.  I thought I was on auto renew.  Where do I click to send you more money and renew?

[Ronnie]

Let me see if we can find the problem. Otherwise to Subscribe;

Click on the "Store" link above. Click on Subscriptions.

 

[Bozboat]

2 minutes ago, Ronnie said:

Click on the "Store" link above. Click on Subscriptions.

 

I sorry, when I found the subscriptions it says that I have already purchased and that I am already a member.  Yet the orders section shows my membership to be expired as of may 2016

Edited June 16, 2016 by Bozboat
add photo of error message

[Ronnie]

Thanks for your Effort on this, I'm checking on it. Give me a bit to see if I can get the correct person on it.

We've had a few issues with this and we worked on it last week, clearly we still are having some problems.

[Bozboat]

no problem, I am not going anywhere.  Just want to support the crew.

[WakeGirl]

On June 13, 2016 at 9:01 AM, JeffK said:

I think I need the invoice regenerated on my side as well.

You should be all set, thanks Boz.

[braindamage]

Is this problem new? I think I have my membership automatically renewed by credit card (or maybe it's PayPal) and have never had a problem.

[Ronnie]

Yes, it's a new problem for some since the last update on he software that the site is running on. We're trying a few things to work out that bug. We'll get a handle on it.

[wakesonthesnake]

Hi,

I am getting the same error code as Bozboat  was when trying to renew.  I would like to support please help.

[Ronnie]

OK, thanks for the heads up. 

Calling @Malibudude

[Malibudude]

I'll take a look tonight, we are working on it and know about it.  Thanks for the heads up.