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malibudreamin

Surf Gate Stuck - Help!

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malibudreamin

So we were surfing this morning and I got the red max draw surf gate retracting warning however, the gate won't retract. We pulled everyone in and cruised at about 8-9 mph trying to get it to retract but it keeps retracting and then extending about half way. It will go full left, then right but when I try to go center it pops back out about half way.

We shut off the boat, then the battery for about and hour to hope it would reset itself but no go. I have a call into the service dept of the dealer but I really don't want this to ruin the weekend.

Anyone have a suggestion?

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nittyp

Recalibrate the surf gate in the settings section. I had to do it twice, and also try the surf gate maintenance option that you'll see in the settings functions. Did both few times and it was working fine again. I had a problem where the starboard side gate would not retract back in after we surfed with that gate out. Limited speed to under 15 mph and was frustrating. Somehow after running the surf gate maint. and surf gate calibration it seemed to be fine again. Good luck.

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mrnate450r

Go try and calibrate surfgate.

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malibudreamin

The recalibration worked! Thank you all for the suggestions. I'm nervous to have this happen again but for now all is good.

The Crew Rocks! Thanks all.

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Trentini

One more note to the recalibration issue.

I have done it a few times now, and the guys at Wizard Lake have mentioned the following - when you press enter to recalibrate and you hear the recalibration rumble near the gates hit enter again before the noise stops.

I recalibrated one time and nothing happened since I had hit the enter button after the recalibration noise had stopped.

Try both methods if the recalibration fails - since as I understand that the gates are some what "finicky".

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jlemery

I have calibrated mine and they have retracted but the surf gate fault right retracting alarm goes off then immidiately followed by the surf gate fault right extending. Any ideas?

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csleaver
19 hours ago, jlemery said:

I have calibrated mine and they have retracted but the surf gate fault right retracting alarm goes off then immidiately followed by the surf gate fault right extending. Any ideas?

What year Axis do you have?  Can you hear both actuators running when you calibrate them?  Do both of the gates extend when you use the surf gate service in the display menu?

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RyGuyCPA
On 8/5/2019 at 10:42 AM, csleaver said:

What year Axis do you have?  Can you hear both actuators running when you calibrate them?  Do both of the gates extend when you use the surf gate service in the display menu?

I’m having this issue as of this morning. 2014 A24 starboard gate wouldn’t retract all the way, then ran the calibration and it extended all the way... now it won’t retract at all. I can hear something trying when I run the calibration but it won’t go in. Any recommendations?  

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csleaver

Check the connection at the lenco control box at the transom by loosening the bolt that holds the plug to the box.  Make sure they are all clean and not damaged.  If they are all in good shape you may have an internal failure in the controller.

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granddaddy55

after you diagnose the control box, check the grounds on the dash panel controlling cruise, set speed, snd surfgate (one panel with the key ignition) at the toggle switch connections snd the ground bar behind the foot well

when my retract error happens and i turn off alarm by turning key off snd back on my set speed goes up by .2 fir each key cycle until i start it.

when testing in driveway and the SG service opened both but only closed one, fiddling with grounds on switches got the gate to retract with calibration

i havent checked the ground terminations because i have a difficult custom sub wall to remove but i tightened the switch ground connections and all worked in driveway, we will see when on water 

i def needed a new box  but after replacement the issue above happened  

i am also worried that the female plug/cap to control box that is part of the SG wiring harness is now permanently “infected” with the corrosion i found for left gate and may need the harness replaced  

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granddaddy55
On 9/5/2020 at 2:51 PM, RyGuyCPA said:

I’m having this issue as of this morning. 2014 A24 starboard gate wouldn’t retract all the way, then ran the calibration and it extended all the way... now it won’t retract at all. I can hear something trying when I run the calibration but it won’t go in. Any recommendations?  

run a jumper wire from batteries to labeled right gate waterproof plug on transom above control box and relay , unplug it snd jump the gate back in, if you plug wire in but hear actuator move but gate doesn't retract, reverse the wires snd it will, this will tell you whether actuator is good or not if it retracts

Edited by granddaddy55

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RyGuyCPA
On 9/6/2020 at 2:52 PM, granddaddy55 said:

run a jumper wire from batteries to labeled right gate waterproof plug on transom above control box and relay , unplug it snd jump the gate back in, if you plug wire in but hear actuator move but gate doesn't retract, reverse the wires snd it will, this will tell you whether actuator is good or not if it retracts

Jumper wire worked!  I’m a bit relieved that the actuator isn’t bad. Any recommendations on where to get a replacement control box?  I don’t think Bakes has it available. 

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granddaddy55
Posted (edited)
7 hours ago, RyGuyCPA said:

Jumper wire worked!  I’m a bit relieved that the actuator isn’t bad. Any recommendations on where to get a replacement control box?  I don’t think Bakes has it available. 

Lenco direct, they are retested older Malibu warranty claims, re programmed.  Kevin is very helpful for tech, $250 and call /ask ashley to order the box

also learned from Kevin  that for 13 malibu and probably 14 and 14 axis you can clamp meter it while jumping and if broken in they should start the actuator movement around 4 amps and then quickly level off to 2.5+/- amps and at end of motion lower to 1.5 and then .5 amps at end and stop of stroke until i pull jumper power.  there intended operating range is 2.1-3 amps .  my not working  SG actuator tested this way

He said occasionally they will jump but not operate in the intended range.  too far outside range and it will stop the CAN signal from control box and the Hbridge reads this and cuts signal

i probably will now need the SG proprietary malibu harness as my cap to control box that is part of harness is badly corrupted  with the corrosion

we have been doing a lot of regular and goofy backside surfing as of late 

Edited by granddaddy55

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granddaddy55

@COOP and stateamind water sports ( how nice to have a supportive dealership which was not my dealer experience) was great in consulting on the harness issue and obtaining the Malibu harness

Kevin at Lenco was great on determining a new harness was necessary after i replaced the control box  with its corrosion infected male plugs that cleaning only fixed once.  after the new harness shut down both sides with both sides connected (after it at first opened the bad left gate) with left bad side disconnected the right gate worked. So Kevin got  me to cross connect the SG rear plugs after neither side was working  (had right gate working before new harness whether left gate was connected or not)) which he said reset the sequencing of the firmware as both sides immediately calibrated and serviced while cross connected.  reconnected the deutch connectors correctly snd both sides worked 

water test last night😎yea!  after 2.5 months of regular and goofy backside surfing we are back in business

a few pictures of stringer install of harness and its ground on starter and power to the main power connection point and the large dash signal deutch connector , used long lengths of twine connected to end of old harness (keeping the twine tails  stuck out of the 2 stringer holes the three connection points at tranny use)  connected the fed thru ends of twine to new 3 connections and pulled them back in their old paths

 

 

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Edited by granddaddy55

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