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PTM Clamping Rack problem


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I have 2 racks that are 2 years old.  At one time or another all 4 of the rack release push buttons have been stuck in the "pushed in" / "rack release" position.  When this happens, the clamps will not lock down on the surf board. they just move up and down with the handle.  Sometimes twisting the buttons will free them up and the clamps work again.  Unfortunately 1 button on each rack is currently stuck and won't twist.  They've been that way for 2 weeks.  I've contacted my dealer who is submitting a warranty claim to Malibu.  They say this could take a while.  Has anyone else experienced this problem...and have a fix for it?  Thanks

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Try contacting PTM directly. They have been pretty good with working directly with customers to get it taken care of.

 

(865) 425-0600

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