2021 Wedge Issues

[23LSVOwner]

14 hours ago, NWBU said:

Sounds the Loudon water test needs to be revised as follows:

Current policy

1. Recent hire to test performance at WOT

Additions to policy

2. Test Wedge deployment

3. Test Surfgate deployment

4. Test ballast fill/drain

I've seen the list. All of that and more is on it.

[Five Cent Worth]

I hope this is solved for you!!  You have maintained a very good perspective ().

I was talking to a colleague of mine yesterday (we are in fiberglass) and he was telling me one of the big builders in FL had to resort to buying resin in one gallon pails from West Marine to make an order.  Gives you a bit of a state where the market is....  

[Slayer]

10 minutes ago, Five Cent Worth said:

I hope this is solved for you!!  You have maintained a very good perspective ().

I was talking to a colleague of mine yesterday (we are in fiberglass) and he was telling me one of the big builders in FL had to resort to buying resin in one gallon pails from West Marine to make an order.  Gives you a bit of a state where the market is....  

Wow!!!  That's crazy!  it does give a a feel for the state of the market.  Regardless of how crazy that is, in no way is it acceptable to have such poor customer service.  

[justgary]

1 minute ago, Slayer said:

in no way is it acceptable to have such poor customer service.  

It could be worse.  You could have a rare ailment and need to see a doctor. 

Textbook stuff is always simple.  The true puzzlers are only easy after someone figures them out.  It is very frustrating watching the process, especially when you have two separate entities working together. 

[shawndoggy]

1 hour ago, Slayer said:

While I understand your point that things could happen in a 650 mile trip from the factory, how does this get past the dealer?  They water tested it.  

You are lucky to have a dealer that CAN water test easily.  A water test is definitely not on the table for dealers in my area (and not for many in the southwest AFAIK).  It would literally add three-four hours of labor for every boat (towing an hour each way -- at least -- plus time on the water plus launching and retrieving and cleanup).  I know for BIG problems that the local malibu dealer will eventually put a boat in the water, but they definitely are not going to do that as a routine part of dealer prep.

[NWBU]

1 hour ago, 23LSVOwner said:

I've seen the list. All of that and more is on it.

Oh I know, this was tongue in cheek. Although someone skipped a few steps on Slayer’s boat.

[Slayer]

1 minute ago, NWBU said:

Oh I know, this was tongue in cheek. Although someone skipped a few steps on Slayer’s boat.

Agreed.  I think I've said this before, but I hope this is an opportunity for all involved to learn and grow and become better.  

[Slayer]

Good news from last night.  The dealer is delivering my boat this evening.  I likely won't get on the water tonight, but I've been told everything worked as it should and they put 1.5 hours on it yesterday.  My fingers remain crossed that this is true.  

[justgary]

1 hour ago, Slayer said:

Good news from last night.  The dealer is delivering my boat this evening.  I likely won't get on the water tonight, but I've been told everything worked as it should and they put 1.5 hours on it yesterday.  My fingers remain crossed that this is true.  

We'll all be over this weekend to help you celebrate!

[wedge88]

2 hours ago, Slayer said:

Good news from last night.  The dealer is delivering my boat this evening.  I likely won't get on the water tonight, but I've been told everything worked as it should and they put 1.5 hours on it yesterday.  My fingers remain crossed that this is true.  

Did they at least perform and cover your 10 hour service?

[BlindSquirrel]

1 hour ago, justgary said:

We'll all be over this weekend to help you celebrate!

Yeah right.. I'm not going out on that thing!

 

Glad she's finally coming home! 

Edited June 10, 2021 by BlindSquirrel

[Slayer]

1 hour ago, wedge88 said:

Did they at least perform and cover your 10 hour service?

Yes, they did.  Malibu has been very helpful and my contact there has been great to work with.  

[ndahlberg12]

@Slayer Well, how did the boat look? 

[asnowman]

On 6/9/2021 at 8:01 AM, Slayer said:

I agree, @justgary.  Anytime anything strange happens in my '06 I also look to grounding first.  

I can't believe this isn't step # 1 for troubleshooting any electrical gremlin in these new boats. Cost is only time for a dealership to start here, and you might have had your boat back in a couple hours.

Really hoping its all resolved for you at this point though.

[Slayer]

9 hours ago, ndahlberg12 said:

@Slayer Well, how did the boat look? 

The boat looked decent.  The moron who delivered drove through some rain so he decided it was a good idea to wipe down the boat, which I greatly appreciate.  Then he climbed up on the thing with boots on and got a bunch of dirt in it.  That was a little bit of a joke.  

 

8 hours ago, asnowman said:

I can't believe this isn't step # 1 for troubleshooting any electrical gremlin in these new boats. Cost is only time for a dealership to start here, and you might have had your boat back in a couple hours.

Really hoping its all resolved for you at this point though.

Learning experience for the dealer, I suppose @asnowman?  

You're completely accurate in your assesment on the length of time I was with out the boat.  They had my boat for 36 days!!!!  Over a ground.  There are 2 bright sides to this.  The first is that Malibu, while directly responsible for the condition in which my boat was delivered to the dealer, has been extremely helpful.  The person I have been in contact with at the factory has been very good to deal with, has been more truthful than the dealer, and has made himself available whenever I've needed to speak with him.  The second is that I got the boat last night and it works as it should.

Considering both the dealer and Malibu read this forum, it is my most sincere hope that these kinds of experiences make them all better.  There's simply no way for any of them to learn how to do so without understanding the customer perspective.  

 

[AWADD09]

5 hours ago, Slayer said:

The boat looked decent.  The moron who delivered drove through some rain so he decided it was a good idea to wipe down the boat, which I greatly appreciate.  Then he climbed up on the thing with boots on and got a bunch of dirt in it.  That was a little bit of a joke.  

 

Learning experience for the dealer, I suppose @asnowman?  

You're completely accurate in your assesment on the length of time I was with out the boat.  They had my boat for 36 days!!!!  Over a ground.  There are 2 bright sides to this.  The first is that Malibu, while directly responsible for the condition in which my boat was delivered to the dealer, has been extremely helpful.  The person I have been in contact with at the factory has been very good to deal with, has been more truthful than the dealer, and has made himself available whenever I've needed to speak with him.  The second is that I got the boat last night and it works as it should.

Considering both the dealer and Malibu read this forum, it is my most sincere hope that these kinds of experiences make them all better.  There's simply no way for any of them to learn how to do so without understanding the customer perspective.  

 

Is the wedge issue fixed?  I was out last night and noticed the locking pin on my flip down step is just gone.  Must have backed itself out. 

[Slayer]

23 hours ago, AWADD09 said:

Is the wedge issue fixed?  I was out last night and noticed the locking pin on my flip down step is just gone.  Must have backed itself out. 

Sorry to hear about that.

 

Yes, the wedge works as it should now.

[TaylorM]

On 6/12/2021 at 9:53 AM, Slayer said:

Sorry to hear about that.

 

Yes, the wedge works as it should now.

 Very glad to hear your wedge issues have been resolved. It was truly a bummer to hear about the saga this issue turned into. Glad you were able to maintain your patience and civility. Now you can get on with enjoying your boat and making more great memories!

[DAI]

On 6/12/2021 at 10:53 AM, Slayer said:

Sorry to hear about that.

 

Yes, the wedge works as it should now.

That’s great to hear.  Glad they finally got it figured out.