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300hr service grayed out?

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2017 21vlx with the Raptor 410. I got a notification the service is needed on my 7in screen. I scroll to the maintenance   section and it show's the 300 service and items that need to be completed. The weird thing is that it's grayed out and I cannot check the items off as completed.  Usually you can take them and they turn green. What am I missing?  

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