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Shoutout to Sam and service team at Texas Malibu


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Just wanted to post about my great experience with Texas Malibu in New Braunfels this week.  I had a mobile service a few weeks back and the tech discovered my catalytic converters were failing, so Sam ordered new ones and I was able to get my boat into them on Tuesday at noon for that fix and a few other small warranty items.  The dealership is jammed with new sales and make readies right now - busier than they probably have ever been - but Sam told me he was going to do his best to get the boat back to me before the weekend after I told him I had some friends scheduled to come to the lake with me.  Well, he called me on Friday at noon and said I was ready to go - everything was done and they even inspected my trailer and lubed it up for me. Huge props to the service team for doing such a fast turnaround so I didn’t have to cancel on my guests - really impressive and much appreciated.   

I’ve read plenty of threads by people unhappy with their dealer experience, so I thought this might help balance that out a bit.  Thanks to Sam, Matt, Ryan, and the whole team at Texas Malibu for their excellent customer service.

Edited by Leftlane
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