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Dodger40

Exile Service

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Dodger40

So I'm not sure if it was my fault or my buddies, but my tower speaker got stripped (probably me). I called Exile and they helicoiled it for me at no charge. When I went to pick it up they gave me a tour and showed me their MB Sports B52. These guys are the best. I wish everyone did business like these guys do!

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DAI
3 minutes ago, Dodger40 said:

So I'm not sure if it was my fault or my buddies, but my tower speaker got stripped (probably me). I called Exile and they helicoiled it for me at no charge. When I went to pick it up they gave me a tour and showed me their MB Sports B52. These guys are the best. I wish everyone did business like these guys do!

It's nice to see some businesses realize good customer service equals happy customers and more volume from positive word of mouth/reputation.

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pauley71

Good to hear .. I just ordered a pair of SXT9Q's yesterday!  What part stripped?  Curious what to watch out for ...

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dalt1

I wish Medallian and Malibu customer service was like this. Been trying to work with both of them on an issue with nothing but cold shoulder!

Exile has helped me out a couple times on their dime.

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Dodger40

The clamp that holds the speaker to the tower was a little too enthusiastically tightened. 

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