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Heatercraft shipping is ridiculous


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The y pipe was the wrong dimensions for my application. I was able to get a custom made one in stainless for less $ from a local shop. It was a hose and hydraulic shop. Simply told them the dimensions and they cut and welded it up.

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Tell me about it! As part of a larger order I bought a quick release shower hose that was listed on their web site right next to a quick disconnect valve. I assumed that since they had the same definition "quick disconnect" and were right next to each other they would be compatible. Nope. Customer service said "tough luck." I sent it back anyway (well packed and with RMA number displayed) even though I would net only a couple $ after the return fee and shipping. It seems to have gotten "lost" along the way... They claim it has not arrived after 4 weeks in the USPS. I should have sent UPS but then I would have netted nothing. Anyway, not happy with Heatercraft customer service!

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