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wakesetter8796

Harpoon amp HELP!

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wakesetter8796

We bought a harpoon amp a couple months ago and never took it out of the box or used it, the dealer went to install it today and said it won't power up!!!! Why is that? The guy that sold it to me at earmark said that he took it out of the box but never used it.

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Brianinpdx

I'll send you a PM and see if we can assist you in trouble shooting.

-Brian

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wakesetter8796

Thanks Brian. PM sent

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Earmark Marine

We bought a harpoon amp a couple months ago and never took it out of the box or used it, the dealer went to install it today and said it won't power up!!!! Why is that? The guy that sold it to me at earmark said that he took it out of the box but never used it.

Send me a PM and we'll exchange numbers. I'm eager to help any way I can. If your dealer/installer doesn't mind the help then I will speak directly to him. In any case, there is a simple resolution.

David

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wakesetter8796

Your inbox is full, we worked it out with Exile already.

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Murphy8166

Sounds like your installer was looking for a way to get a little more business out of you by telling you the amp was DOA....seen it before

So what ended up being wrong with it?

Glad you got it resolved so quickly

Edited by Murphy8166

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wakesetter8796

Well he has hooked up many an amp, it's a dealer. He said there was good ground, the remote wire was hooked up and everything but it wouldn't turn on. We are going to send it to exile and they are going to fix or replace it.

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Murphy8166

I've been there before - you get a new amp and it is DOA. Happened to me in the summer so it sucked having to wait to get another one.

Sounds like you should get it fixed before the season starts :)

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wakesetter8796

Hopefully, anxious to hear it!!! :)

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Earmark Marine

Well he has hooked up many an amp, it's a dealer. He said there was good ground, the remote wire was hooked up and everything but it wouldn't turn on. We are going to send it to exile and they are going to fix or replace it.

Sorry, I wasn't available to you earlier today. I really wish I had gotten involved with the diagnosis. DOAs are possible but very rare.

Understand that there is a difference in everything being wired and actually measuring the correct voltage with a meter.

If the amplifier is returned with "No Problem Found" then definitely get back with me.

David

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wakesetter8796

Alright! Everything is good! The amp was defective but Exile came through and hooked us up with a new one! Amazing customer service, they really take care of you, stand behind their product, now we will test the sound next week! Brian was great to deal with.

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Bobby Light

Good deal, best to get help and advice from authorized retailers who can actually do something for you if needed.

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mcdye

Brian ane the Exile gang have Great customer service. I have worked with them in the past.

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huskey87

Exact same thing happened to me this summer with a Harpoon. Brian and Exile were excellent to deal with and got me running as quick as they could. Great customer service. Can't wait to get my second pair of XM9s from them in the next month or two!

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