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Props to O'Brien


jrz1

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Not a huge deal but was so pleasantly surprised I had to post to give props.

Bought a pair of trainer skis from them and the cross bar came loose a little while back while teaching the kids one of the stainless screws that holds the cross bar in came out and fell into the depths. Called customer service and expected to be asked for credit card for some ridiculous amount for the screw (couldn't find same size at home depot etc.) and shipping but they said they'd send me out new hardware kit and they didn't ask for a penny. Great customer support! Thanks O'Brien.

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I was just happy that the O'brien flex board I bought on closeout (3 year old leftover) happened to be the 6" spacing for bindings, instead of the old 8". So my new bindings bolted right up with no claws or adapters.

They're just doing stuff right all over.

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