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HO Warranty


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I bought a new venom to replace my worn out venom a week ago. As I was putting the binding on for the 2nd time, I pulled up on the back of the binding and tore the entire back rubber/foam off the boot. This binding was sold to me as new from the dealer and Im wondering if anyone has dealt with HO or their dealer on an issue like this?

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I would bring it back to the dealer if they are local for instant gratification. If not you can call HO. I have a 3 year old Venom that had the overlay rip and they sent me a new one for free.

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They've always been good to me. I had a Monza delam, and I had a new one on the way immediately.

I broke a few wakeboards back way back when, no questions asked, and I had new ones.

I see some I-net sites that complain of their customer service, but they've always been awesome to me. You won't have any problem.

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HO just replaced my 1999 Animal overlays (front and back) for the third time...which they no longer make, so they sent me the lace-up style which included a new heel rubber for the front. They have also sent me a new binding plate after breaking one two years ago. All free of charge. My experience with HO warranty/customer service has been outstanding.

Edited by Sethro
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I'm pretty sure HO/Hyperlite is lifetime warranty. No matter what, HO has the best customer service in the industry. I've never been charged for anything from them in terms of repairs.

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