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Should I get Malibu invovled?


Mcivor

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I have an 06 23LSV that I bought new, I've had it less than 2 years. Everything has been great with the boat until the end of last season we started hearing a winding down sound from the tranny when coming quickly off throttle (like a boarder fell). We never got any alarms, the local malibu mech. took it for a drive and doesn't know exactly what it is but agrees that there is a problem. Here comes the real issue, after 5 weeks he finally got the ok to remove the engine and take the tranny out, but is now saying that if when he replaces the tranny and sends the old one back to the manufact. and if they don't find anything wrong we a liable for all costs. This cannot be right. At this point I would rather go above my dealer as they are not much help. Any suggestions?

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Why can't the dealer disassemble the tranny and determine if there is a problem, why does he have to send it back to the manufacturer?

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yeah, that doesn't sound right at all. A simple call to Malibu's service dept should clarify everything for you, ask for Patty, she's great.
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The thing is, your boat is under warranty and you are asking them to fix it. You are not telling them what is wrong. You are not telling them what to do to fix it. You are just asking them to fix it. I don't see how you or your dollars even come into the picture. A call to Malibu would be my next step.

You might also think about working with another dealer. My dealer has handled warranty issues far more complex than your's without any problems.

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The thing is, your boat is under warranty and you are asking them to fix it. You are not telling them what is wrong. You are not telling them what to do to fix it. You are just asking them to fix it. I don't see how you or your dollars even come into the picture. A call to Malibu would be my next step.

You might also think about working with another dealer. My dealer has handled warranty issues far more complex than your's without any problems.

Have to agree here.

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welcome to malibu's new warrenty program the buyer takes all the risk while malibu just sits back and blames the economy. I'm currently dealing with them on a different issue. I love my malibu but this kind of service from malibu needs to stop. Good luck with getting the issue fixed.

Edited by RobSMalibu
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If under warranty, its under warranty. Your cash was already paid when you signed the papers which included money for the cost of the warranty. Not sure how any other discussion even came into play. Are we missing part of the story???

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That's the whole story, I think the discussion came into play because the mechanic/dealer don't want to pay if they are wrong as to what the problem is. I still haven't heard back from the dealer

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