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ChainSetter

Time to cut ties with Malibu? 3rd and last 'Bu

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formulaben
6 minutes ago, spikew919 said:

Yeah you agree would be a shock load, but not much at 4mph.

I bet if you put your head between the bridge and the tower you'd have a very different point of view...

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ChainSetter

Well that's what I've done and Malibu is telling me it was factory error in spraying the gel too thick maybe they will fix it but it's time and frustration for me and on a 100k boat it's unacceptable. Not too mention what this patch work of gel coat will eventually look like. If I slung mud it's because there are people on here that all but refuse to accept that Malibu QC isn't what it used to be and always blame the owner. That gets annoying. 

For the record many of the gel issues were there before I ever hit that bridge and I can prove that with my email thread If I need to. 

I posted this to see if I was the only one or if others have had these problems. Which many PM's verify they have. I wanted to see how people got this taken care of. I've been dealing with this stuff since I took delivery. I guess maybe this website isn't the place for me assuming you speak for the whole community in your post above.

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Brett B
Posted (edited)
10 hours ago, isellacuras said:

I'm unbiased here but i gotta say, I could easily see spider cracks coming from the rub rail, many feet away from the tower being caused by a slow speed bridge impact like described. As i understand it, there are supports under the gunnel that would act as a lever and try to lift the two halves apart. That could easily create enough enough pressure to cause spider cracks. My guess is you're gonna have a tough time trying to get Malibu to stand behind that one. The thread detailing to impact will not help matters at all. Jus sayin. 

Yep, agreed.

 

 

Edited by Brett B

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ChainSetter

again many of these cracks were there before I ever hit that bridge. are you reading my other posts? the gel coat issues are also only one of the laundry list of problems I have had with this boat.

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spikew919
1 hour ago, formulaben said:

I bet if you put your head between the bridge and the tower you'd have a very different point of view...

Well that's a pretty intelligent statement. 👍🏻

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ahopkinsTXi

Fwiw, a repair to that is not that bad. A good glass guy can make it look like there was never a repair. I wouldn’t sweat that. 

Also, it may seem like everyone is not accepting that Malibu’s QC has gone down but as IXFE mentioned the vast majority of us have never had these type of issues. Malibu builds thousands of boats a year, the majority of them are built very well and have little to no issues. Your one case or even the few others on here do not warrant a decision on a companies QC control. Now also don’t take this as I’m saying it’s perfect, it’s not. And I might know a thing or two about QC. 

One last thing. I get the time can be frustrating to wait. But this is not a simple warranty review for Malibu like a blown speaker on delivery (example). They have to review all the facts and decide the best way and location to make the repair. I had a floor repair done last year and there was a month or two of waiting for them to get quotes from local shops, review them and make the best decision on to have one of them or ship the boat back to the factory for the repair. Again, idk how long it has been but I’d be leveraging the dealer to get answers out of Malibu as they have the best voice with them. 

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RyanB
Posted (edited)

I don’t have the cracking you describe. But I did need fiberglass repair on my boat. 

Brand new, when I first got it home in the garage, I noticed a bunch of small “pocks” in front of the windshield. There were obviously air pockets when they sprayed it. 

I worked with my dealer and a local fiberglass place and they fixed it. A bigger one appeared two years in. Fixed again. 

I’m picky about my boat. And you can’t tell where the repair happened. 

If you’re worried about quality of repair, you shouldn’t be. 

Edited by RyanB

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The Hulk
8 hours ago, bamaboy said:

Oh yeah.  You definitely hit something.  I've seen your cheeto ridden carpet

Well I didn't,.. although it was outta my hands for numerous hours and weeks in various occasion 5+.. lots of run time not under me so have to consider that it may of happened off my watch.. 

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kerpluxal
2 hours ago, ahopkinsTXi said:

Fwiw, a repair to that is not that bad. A good glass guy can make it look like there was never a repair. I wouldn’t sweat that. 

 

I will attest to this statement.. I have had 2 underwater strikes.. 1st one caused gel cracking on rudder and the strut.. came back and could not tell... 2nd one sent prop into hull... came back and cannot tell.... 

gel coat repairs are quite common in boating, automobile, aerospace, etc...

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The Hulk
5 hours ago, Fman said:

I had a women at the Sac Boat show tell me that she witnessed a tower fall off a new 23 LSV Malibu on there lake.  It just fell off...no reason.

She actually was serious and able to keep a straight face.  I was deflated and felt depressed for the rest of the day.....but I continued to keep my fanboy enthusiasm and move on! sometimes you gotta take your licks and pick yourself back up!:)

Well you're not supposed to pull multuple tubers with Malibus.. 

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wakebrdr94
2 hours ago, The Hulk said:

Well you're not supposed to pull multuple tubers with Malibus.. 

At least not from the tower

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sonny20
Posted (edited)

It’s a hard pill to swallow if you sunk all of your $100k retirement into a dream boat that ended up disappointing. 

With mass production and competition, things are just not made like they used to be. 

 Mistakes are going to happen and people forget things at work or it’s someone’s first day on the job.

Edited by sonny20

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WhiteWaterWeb
Posted (edited)

I think this started and ended with 'third and last Bu'. Why would you get into a third one if the company was so bad? I am about to get into my first one so posts like this are a bit unsettling - especially with our dealer (which is an awesome one so far) being 2 hours away. My buddy has a brand new Mastercraft X10 that was delivered to him with a small puncture in the seat, and some gel cracks after a summer of usage...every company is going to run into a few issues (unavoidable when you're making boats by hand) - but I believe Bu and a good dealer will get you out of any trouble.

Having said all this I have to expect and be prepared for certain things not being perfect; my 2013 JX35 looks better than any car on the lot in a dealership, or any car coming out of a detailing, because after I am done cleaning it (almost daily) it is done my insanely clean way. This is something I have to dial back a bit :) 

Edited by WhiteWaterWeb
Misspelling

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TenTwentyOne
14 minutes ago, Ronnie said:

 But, if you have a legitimate complaint or concern and take it to your dealer and Malibu in a sensible manner, you will be taken care of. Personalities shine through some of these posts. You can imagine how they handle issues with their dealer. 

Honestly, I don't really think that is completely true. Warranty departments can be funny, and try to deny claims that are perfectly valid. Especially, high dollar claims. The fact that I have the habit of letting such things "slide off my shoulder", without putting up a big fuss, has cost me quite a bit of $$ over the years. Rather than getting on a soap box, I am more likely to learn from the mistake, and move on to something else. The dealer has made a huge difference for me on this, because I have actually had a service manager take it upon himself to raise a stink about an issue, that I wasn't pushing hard enough.

I definitely know what being a "Passive and understanding" customer gets you (actually, doesn't get you) with some warranty departments. Your point is somewhat valid, and being a nitpicky, unreasonable, customer with an attitude, is not usually going to get you anywhere......... But there is a certain amount of validity to the saying- "The squeaky wheel gets the grease"

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Pra4sno

The trick here is that malibu continues to go with more tech, more features, and then make bigger...and bigger...and bigger boats.  Spidering, etc. Is going to happen when a boat can take on thousands upon thousands in ballast and plow around all day with 15 people on it.  Just the stress of that weight is enormous.  If you tow tubes off a tower and then complain of the same...thats just ridiculous.  The tech stuff has always been a problem area for boat manufacturers.  

Consumers are asking for giant, pretty, tech filled party crafts to wake surf behind.  The stuff going into these boats is far more complex than before, and consumers have always been malibus test bed.  If you're getting a brand new boat with brand new features you are going to be the ones helping malibu figure out how it holds up.

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WhiteWaterWeb

Hearing the words 'Malibu' and/or 'wakesurf' or 'ski boat' in the same sentence as 'tubers' or 'tubing' makes my skin crawl. Call me what you will but I have a few rules on the power boat: no shoes and no tubing allowed. We have a pontoon boat with a 50 merc that can handle both of those nicely (fast enough for the little kids).

To each their own of course...I am not criticizing anyone who tubes with a wakesurf boat BUT anyone who tubes from the tower should have their boaters license taken away; elevated tow points for tubes make the tube/tuber lift out of the water which is not safe for anyone on the lake.

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formulaben
5 minutes ago, WhiteWaterWeb said:

Hearing the words 'Malibu' and/or 'wakesurf' or 'ski boat' in the same sentence as 'tubers' or 'tubing' makes my skin crawl. Call me what you will but I have a few rules on the power boat: no shoes and no tubing allowed. We have a pontoon boat with a 50 merc that can handle both of those nicely (fast enough for the little kids).

To each their own of course...I am not criticizing anyone who tubes with a wakesurf boat BUT anyone who tubes from the tower should have their boaters license taken away; elevated tow points for tubes make the tube/tuber lift out of the water which is not safe for anyone on the lake.

I was having a discussion about this with a friend buying a boat and I couldn't find anywhere with authority that I could point to that said why you shoudn't do it.  He had to just take my word.  Do they at least put a warning/limitation in the new boats under the tower instructions?

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WhiteWaterWeb

Apparently a lot of towers have it written in the warning label; I'm sure my old Monster Tower has it somewhere in the documentation. At any rate this company was created because it is unsafe to tow tubers from a tower point: https://turboswing.com/

Stay safe my friends!

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Pra4sno

My buddy's super air nautique has a big warning on the tower.  

A Google search of "towing tubes from wakeboard tower" will net returns from dozens of sources, many industry leaders included.  All strongly recommending to never do this.  

You may break the tower, snap the tow line and have someone hit by it, or take a tube airborne.  

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RyanB
9 hours ago, sonny20 said:

It’s a hard pill to swallow if you sunk all of your $100k retirement into a dream boat that ended up disappointing. 

With mass production and competition, things are just not made like they used to be. 

 Mistakes are going to happen and people forget things at work or it’s someone’s first day on the job.

Wow, a bit condescending, don't you think?  Why does it matter how someone funded their boat?  $100k is WAY too much to spend to have significant problems.  I know mistakes will be made on anything that is man/hand made.  But there should be a concerted effort to reduce those mistakes, and to take care of them when they came up.

The first two years with my boat I had way more problems than I think I should have considering the price (or even half the price I paid).  But Malibu and my dealer really stepped up, and I am loyal now because of it (although truth be told I am more loyal to my dealer than to Malibu).

33 minutes ago, WhiteWaterWeb said:

Hearing the words 'Malibu' and/or 'wakesurf' or 'ski boat' in the same sentence as 'tubers' or 'tubing' makes my skin crawl. Call me what you will but I have a few rules on the power boat: no shoes and no tubing allowed. We have a pontoon boat with a 50 merc that can handle both of those nicely (fast enough for the little kids).

To each their own of course...I am not criticizing anyone who tubes with a wakesurf boat BUT anyone who tubes from the tower should have their boaters license taken away; elevated tow points for tubes make the tube/tuber lift out of the water which is not safe for anyone on the lake.

 

26 minutes ago, formulaben said:

I was having a discussion about this with a friend buying a boat and I couldn't find anywhere with authority that I could point to that said why you shoudn't do it.  He had to just take my word.  Do they at least put a warning/limitation in the new boats under the tower instructions?

 

13 minutes ago, WhiteWaterWeb said:

Apparently a lot of towers have it written in the warning label; I'm sure my old Monster Tower has it somewhere in the documentation. At any rate this company was created because it is unsafe to tow tubers from a tower point: https://turboswing.com/

Stay safe my friends!

 

11 minutes ago, Pra4sno said:

My buddy's super air nautique has a big warning on the tower.  

A Google search of "towing tubes from wakeboard tower" will net returns from dozens of sources, many industry leaders included.  All strongly recommending to never do this.  

You may break the tower, snap the tow line and have someone hit by it, or take a tube airborne.  

When I bought my boat, I told my nieces/nephews that we couldn't tow tubes because it voided the Malibu warranty.  They were young enough to believe it. 

Now that they are older, my stance has not changed.  The only time I will tube is when we have guests on the boat that rarely go out, and that have very limited athletic ability.  Otherwise, no tubes.

That said, I did read my owners manual.  And it does say that you can tow tubes from tower.  I'll dig through my documents and find a post a photo of it if people would like.

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Pra4sno

@RyanB I think this tower/tubes conversation likely is more a case by case.  Youre right - Modern surf boats are practically built around the tower now and may be safe for tubes.

Bolt ons obviously aren't going to handle that stress and the years inbetween even with factory towers are where we see warnings on the towers. 

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